Optimizing Multilingual Support for the University of Exeter's Virtual Conference
Partner universities from nations that speak four different languages convened virtually as part of the University of Exeter's HAIRE project.
VoiceBoxer was selected for simultaneous interpreting and videoconferencing due to COVID-19 constraints.
Positive feedback was received on the successful translation of the event into French and English, despite minor technical challenges.
Lessons learned included the importance of of testing beforehand and making sure participants have the tools they need.
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Objective
To provide a web-based meeting solution capable of supporting multilingual collaboration through simultaneous interpreting and machine-translated chat functionalities.
The aim was to enable effective communication between international project partners participating remotely in a large-scale virtual event. -
Challenge
The project involved participants in four countries speaking four different languages.
Traditional face-to-face communication was not possible, and there was a need for a reliable virtual meeting environment.
The event was expected to host more than 50 participants and required simultaneous interpreting between English and French, as well as seamless technical support and accessibility for all participants. -
Implementation
Seprotec implemented a tailored remote interpreting solution using the VoiceBoxer platform, combining videoconferencing, simultaneous interpreting and automated chat translation.
The platform was extensively tested with project partners, and dedicated support was provided by professional interpreters, a moderator, a virtual booth technician and project management resources.
Participant accounts were preconfigured to simplify access, while interpreters received briefing materials and platform training ahead of the event. -
Result
The event was delivered successfully with smooth English–French interpretation and optimal sound quality throughout the sessions.
More than 50 participants were able to communicate effectively despite geographical and language barriers.
Technical issues that arose during the event were resolved quickly with live support, and both the interpreters and the University of Exeter provided positive feedback, highlighting the quality of the technical assistance and the overall success of the meeting.